Typical ways to resolve problems:

• Turn Bluetooth on/off on your phone. 
• Make sure your phone has internet connection 
• Place Butterfly on the charger and wait for light to turn on. Ensure the charger is properly placed to make contact with the charging pads on Butterfly. 

Still need help? Email us. 

Please describe the problem and tell the following:

• Android or iOS 
• Baby name 
• Which part of the app is causing a problem (e.g. syncing)
• Issues with Butterfly